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Review Vacancy

Date Posted 08/23/19

Applications Due09/09/19

Vacancy ID73342

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Creole Language) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.61 to $17.61 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus, Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS:

Note: You will be required to pass a Civil Service Creole Language exam to demonstrate proficiency in speaking, writing, and reading Creole at a level that will ensure your ability to perform the duties of the position. This position may require a fingerprinting background check that must be done prior to appointment.

Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *

Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *

*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Non-Qualifying Experience includes receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk Creole Language you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use a computer for input and retrieval of information.

Additional Comments Note: You will be required to pass a Civil Service Creole Language exam to demonstrate proficiency in speaking, writing, and reading Creole at a level that will ensure your ability to perform the duties of the position. This position may require a fingerprinting background check that must be done prior to appointment.

Some positions may require additional credentials or a background check to verify your identity.

Name Tina Brownell

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #73342 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.

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