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Review Vacancy

Date Posted 08/23/19

Applications Due09/11/19

Vacancy ID73345

AgencyHealth, Department of

TitleHealth Systems Specialist 3 (Emergency Medical Care) - 51223

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $73284 to $92693 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5


From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Onondaga

Street Address Office of Primary and Health Systems, Management Center for Health Care Provider, Services and Oversight Bureau of Emergency Medical

217 S. Salina St.,

City Syracuse


Zip Code13202

Minimum Qualifications Current Department of Health employee with permanent or contingent-permanent competitive status as a Health Systems Specialist 3 (EMC), G-23 OR current Department of Health or other New York State employee with one year of permanent or contingent-permanent competitive service in a qualifying title, G-21 or higher, and deemed eligible to transfer to Health Systems Specialist 3 (EMC) under Section 52.6 of Civil Service Law. (Candidates requesting consideration for transfer must also possess a current New York State Department of Health certification as an Emergency Medical Technician).

PREFERRED QUALIFICATIONS: Experience in surveillance and investigation of EMS operations; maintaining databases; investigating
complaints of EMS agencies or ambulance services; experience supervising staff, including scheduling,
case assignments and site surveys; knowledge of emergency medical services, the emergency response system,
prehospital and hospital trauma care and disaster preparedness and response; teaching EMS Preparedness or related classes; speaking/presenting in front of large groups and/or on camera. Proficiency in MS Office (Word, Excel, PowerPoint, etc.); NYS Driver’s License; excellent track record of customer service interactions.

Duties Description The Health Systems Specialist 3 (EMC) is responsible for: the coordination and management of complaints/investigations
concerning ambulance services, first response agencies, individual providers (EMTs and Paramedics, etc.) and training
sponsors; surveillance of hospital trauma programs as well as the investigation of complaints related to patient care and medical incidents; disaster/emergency planning and activation during storms, disasters and emergencies; supervision of one or more Health Systems Specialists 1 or 2 or other Emergency Medical Services (EMS) program operations staff in the performance of surveillance, reviews, audits, and regulatory activities of emergency medical service agencies (ambulance and advance life first response) and EMS providers (such as paramedics and Emergency Medical Technicians); evaluating records against applicable laws, regulations, and policies; identifying fraud and conducting utilization reviews and audits; recommending corrective measures and sanctions or enforcement actions; drafting and/or reviewing Statements or Notices of Deficiencies, Plans of Correction, investigative reports, and survey information consistent with statewide standards for consistency and quality assurance; providing staff support and gathering data needed to recommend enforcement actions for agency and ambulance services; monitoring compliance with Public Health law (PHL), NY Code, Rules and Regulations (NYCRR) and Bureau of EMS Policies; develop training curriculum and content (in-person and on-line delivery) to ensure compliance with Bureau, local, State and National laws, regulations, and policy; administering database applications to ensure reliable, accurate and relevant data is collected, maintained and used appropriately for management decisions; acting as Bureau liaison to State EMS Councils, and State Medical Advisory Committees in matters relating to EMS services and operations; coordinating customer service activities including providing technical assistance regarding compliance with PHL, NYCRR, and policy; clarifying quality assurance and survey protocols for NYS EMS agencies and ambulance services; serving as an EMS specialist; providing training and oversight to team members or unit staff; developing State policy and clinical and programmatic guidelines for the assigned specialty areas; determining staff work assignments and priorities; reviewing, monitoring, and evaluating staff and work products; approving leave, tracking time and attendance, and participating in performance evaluations; developing, reviewing, recommending, and implementing Statewide EMS regulatory policy and procedures; participating in and helping lead with bureau initiatives as requested; participating with other similar state EMS agencies outside of New York to share best practices and new ideas in the advancement of EMS services and operations, participating in other Regional Office activities and responses as they arise.

Additional Comments Permanent, Full-time, must maintain EMS/DOH certification. Occasional day travel, including travel to areas that may not be served by public transportation is required.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Group -MT/HSS3EMC/51223

Telephone 518-486-1812

Fax 518-473-3395

Email Address


Street ESP - Corning Tower

Room 2217

City Albany

State NY

Zip Code 12237


Notes on ApplyingSubmit resume, preferably in PDF format, to Human Resources Management Group, MT/HSS3EMC/51223, Room 2217, Corning Tower Building, Empire State Plaza, Albany, New York 12237- 0012, or fax to (518) 473-3395, or by email to, with Reference Code MT/HSS3EMC/51223 included in the subject line. Failure to include the required information in the subject line of your email or fax may result in your resume not being considered for this position. Resumes will be accepted until 9/11/19

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