Review Vacancy
AgencyEducation Department, State
TitleInformation Technology Specialist 3 (Programming), Box PIMS-424/51866
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $73284 to $92693 Annually
Street Address Office of Performance Improvement and Management Services
Office of Information Technology Services
Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 3 (Programming).
Eligible List Appointment: Candidates must be reachable on the Information Technology Specialist 3 (Programming) Civil Service eligible list. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Section 52.6 Transfer to Information Technology Specialist 3 (Programming): Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-21 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
PREFERRED QUALIFICATIONS:
Preference may be given to candidates who have:
• Excellent application and product support skills;
• Knowledge of modern architecture that includes enterprise content management solution and data analytics;
• Ability to work well as part of a results-driven team and support applications and products effectively; and
• Ability to work with a diverse group of people at both a functional and technical level and effectively communicate at a level appropriate to the audience.
Duties Description The New York State Education Department (NYSED) is seeking candidates for an Information Technology Specialist 3 (Programming) position to serve as an Application Development and Support Specialist within the Office of Information Technology Services (ITS). Under the direction of an Information Technology Specialist 4, the incumbent of this position will collaborate with multiple IT teams to implement and support platforms such as Enterprise Content Management (ECM) and related IT components that are critical to the implementation and operation of an enterprise Vocational Rehabilitation (VR) solution. This solution will offer the NYSED Adult Career and Continuing Education Services (ACCES) division and their consumers a modern system for VR case management and other mission critical services. Duties of this position include, but are not limited to, the following:
• Develop and maintain knowledge of legacy mainframe development for data cleansing, data conversions and migrations;
• Provide hands-on implementation, troubleshooting and support services for products that work with the core VR Case Management SaaS solution such as Enterprise Content Management and Data Analytics tools, as part of the end-to-end application support for ACCES-VR technical solution;
• Contribute to release and change management, defect fixes and application enhancements;
• Document technical information related to product support and application releases;
• Provide hands-on support for integration of software components and tools such as data analytics tools and reporting software with the core SaaS solution;
• Partner with vendor staff, NYSED ITS staff and ACCES business teams to provide full range of operational support services;
• Coordinate with NYSED ITS Technical Services Database team to assist with data cleansing, data conversions and migrations;
• Provide testing, defect analysis, and technical problem management support;
• Provide hands-on administrative support for identity and access management;
• Participate in technical requirements documentation, modeling, analysis and design;
• Work with vendors and other technical teams on specific product solutions to ensure that NYSED ITS team’s technical deliveries work well within the overall end-to-end solution;
• Provide hands-on issue resolution services and proactively monitor for system problems;
• Use products, tools and services that allow for effective technical solutions and seamless operations;
• Perform root cause analysis and technical fixes for defects and prioritize fixes for each release;
• Participate in transition and knowledge transfer activities with vendors and IT teams;
• Provide technical training, assistance and support for areas of support. Serve as the primary technical point of contact in supporting day to day operations;
• Assist in adopting an enterprise architecture to meet acceptable enterprise system practices. Deploy and maintain systems in accordance with established guidelines;
• Implement application security procedures and protocols and participate in security risk reviews and remediation activities including producing written reports;
• Participate in the testing of applications and products and develop test plans; and
• Participate in all stages of the application releases and operational maintenance.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent appointment. Promotions and transfers may change appointee’s negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.
*Leads to a maximum salary of $92,693 based on annual performance advances.
APPLICATION: Qualified candidates should send a resume and letter of interest by October 8, 2019 to omsjobs@nysed.gov (email submissions preferred). You must include the Box number (PIMS-424/51866) of the position in the subject line of your email and cover letter to ensure receipt of your application.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Email Address omsjobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, OHRM, Room 528 EB
Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by October 8, 2019 to omsjobs@nysed.gov (email submissions preferred). You must include the Box number (PIMS-424/51866) of the position in the subject line of your email and cover letter to ensure receipt of your application.