Review Vacancy
AgencyEducation Department, State
TitleInformation Technology Specialist 2, Box PIMS-403/01502
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $56604 to $71980 Annually
Appointment Type Contingent Permanent
Street Address Office of Performance Improvement and Management Services
Office of Information Technology Services
Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 2.
Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for Information Technology Specialist 2. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Section 52.6 Transfer to Information Technology Specialist 2: Candidates must have one year of permanent competitive or 55b/c service in a title SG-16 or above eligible for transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
Section 70.1 Transfer to Information Technology Specialist 2: Candidates must have one year of permanent competitive or 55b/c service as a Supervising Computer Operator.
Duties Description The New York State Education Department (NYSED) is seeking candidates for an Information Technology Specialist 2 position in The Telecommunications Unit within the Office of Information Technology Services (ITS). This Unit supports telephone operations at approximately 48 sites throughout New York State, as well as provides technical guidance and oversight of 20 call centers. Duties of this position include, but are not limited to, the following:
• Maintain NYSED voice communications equipment including Voice over Internet Protocol (VoIP) and legacy systems;
• Maintain wireless and wired networking data equipment;
• Collaborate with remote site technicians to gather information for VoIP deployments;
• Manage phone moves, adds, and changes for all NYSED locations;
• Coordinate the migration of legacy phone equipment to current technologies;
• Resolve telecommunications billing discrepancies with vendors;
• Work with the helpdesk to troubleshoot any telecom related issues;
• Coordinate phone and computer equipment moves in conjunction with the NYSED Space Planning Office;
• Conduct site visits with vendors and order the installation of cable infrastructure;
• Manage telecommunications services using vendor administrative portals including Verizon and Unite NY;
• Prepare and process orders for cellular wireless equipment;
• Provide technical support for iPhones and other mobile devices;
• Prepare technical documents and forms for users to streamline processes;
• Troubleshoot phone service problems and coordinate with vendors for their resolution; and
• Prepare reports for NYSED management regarding telecommunications usage and costs.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointees’ negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and/or transcripts will be required for all candidates at the time of interview.
*Leads to a maximum salary of $71,980 based on annual performance advances.
APPLICATION: Qualified candidates should send a resume and letter of interest by October 14, 2019 to omsjobs@nysed.gov (Email submissions are preferred). You must include the Box number (PIMS-403/01502) of the position in the subject line of your email and cover letter to ensure receipt of your application.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Email Address omsjobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, OHRM, Room 528 EB
Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by October 14, 2019 to omsjobs@nysed.gov (Email submissions are preferred). You must include the Box number (PIMS-403/01502) of the position in the subject line of your email and cover letter to ensure receipt of your application.