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Review Vacancy

Date Posted 10/10/19

Applications Due11/24/19

Vacancy ID74922

AgencySUNY Old Westbury

TitleDesktop Engineer

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)

Salary RangeFrom $37101 to $37101 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 PM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Nassau

Street Address SUNY Old Westbury

223 Store Hill Road, PO Box 210

City Old Westbury

StateNY

Zip Code11568

Minimum Qualifications • A minimum of an Associate’s degree (foreign equivalent or higher); or in lieu of an Associate’s degree an equivalent combination of education and directly related full-time experience in a comparable environment and two (2) years of full-time related support experience.
• Strong interpersonal skills and customer service orientation with excellent oral and written communication skills.
• Ability to coordinate, manage, and consult with persons from all levels to facilitate the use of computer technology in the classroom, office, computer labs, and other special purpose computing areas.
• Demonstrated technical troubleshooting skills and knowledge of computer technology. Ability to work both independently and collaboratively in a team environment.
• Experience with IT ticketing systems.
• Ability to work late afternoon/evening hours and occasional weekends as required by the College.
Preferred Qualifications:
• Bachelor’s degree in computer science, or a related area, and (2) years of full-time related experience.
• Experience with E-card systems.
• Experience working in higher education.
• Experience managing student support staff.

Duties Description The Desktop Engineer will report to the Information Technology department under the supervision of the EIS manager. The Desktop Engineer will function in a dual role: 1) supporting the Auxiliary Service Corporation’s Campus Card technical requirements, and 2) providing ITS department support. The Desktop Engineer will support various technologies in the Instructional Technology area and production environments at SUNY Old Westbury. This is a full-time position with occasional evening hours and weekends.
Responsibilities:
• Support and troubleshoot Campus Card hardware/software, Point of Sale, PAX Terminals, Light Networking, Laundry Readers/Controllers for ASC and integrated partners. Also be on-call for card system interruptions.
• Assist faculty, staff, and students with the installation and maintenance of desktop/laptop and related hardware/software.
• Install and operate computer lab equipment for academic, administrative, and students.
• Maintain, analyze, troubleshoot, and install Information technology systems, hardware and computer peripherals, including but not limited to networking equipment, point of sale devices, printers, mobile devices (laptops, iPhone, iPad, Android, etc.).
• Maintain computer desktop and laptop systems inventories and repair records.
• Process and track service desk repair and maintenance requests. Document failures of workstation, and peripheral equipment and resolutions.
• Assist in scheduling and overseeing service desk student employees.
• Troubleshoot alongside vendor technical support on enterprise solutions.
• Maintain contact with vendors through their ticketing system and phone support.
• Manage backups and system/network access of certain campus systems.

Additional Comments To Apply:

A cover letter with a resume and contact information for three (3) references should be submitted online at: https://oldwestbury.interviewexchange.com

Only applications submitted online will be considered.

CLOSING DATE FOR RECEIPT OF APPLICATIONS: November 24, 2019

VISA sponsorship is not available for this position.

We encourage protected veterans, individuals with disabilities, women and minorities to apply.


Additional Information:

The successful candidate must be authorized to work in the United States.

The State University of New York at Old Westbury is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Annual Security and Fire Report is filed as required by federal law. The purpose of this report is to provide faculty, staff and students with campus safety information, including crime statistics and safety policies and procedures. The report contains information regarding security and personal safety, including topics such as crime prevention, fire safety, crime reporting policies, disciplinary procedures and other matters of importance related to security and safety on campus. The report also contains information about crime statistics for the previous three calendar years. You can obtain a copy of this report by contacting the University Police Department (516) 876-3333 or by downloading a copy.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Some positions may require additional credentials or a background check to verify your identity.

Name Lillian Colella

Telephone 516-876-3143

Fax 516-876-3209

Email Address colellal@oldwestbury.edu

Address

Street SUNY Old Westbury

223 Store Hill Road, PO Box 210

City Old Westbury

State NY

Zip Code 11568

 

Notes on ApplyingClick to learn more about this opportunity and to apply online on SUNY Old Westbury website:

https://oldwestbury.interviewexchange.com/jobofferdetails.jsp?JOBID=116840

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