StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleProject Assistant (Wide Area Network) #18677

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $0 to $92693 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 50 Wolf Road, Floor 3

City Albany

StateNY

Zip Code12205

Minimum Qualifications Five or more years of experience in supporting Ciena/Nortel DWDM equipment and supporting a Service Provider Wide Area Network.

The following degrees, preferably in Computer Science, may substitute for the general experience as indicated:

• Associate’s degree and four years of experience
• Associate’s degree including 15 semester credit hours in computer science and three years of experience
• Bachelor’s degree and three years of experience
• Bachelor’s degree including 15 semester credit hours in computer science and two years of experience
• Master’s degree in computer science or related field substitutes for an additional year of experience
• Doctorate in computer science or related field substitutes for an additional 2 years of experience


Preferred Qualifications:

• Ten years of experience supporting Ciena/Nortel DWDM equipment;

• Ten years of experience supporting a Service Provider Wide Area Network;

• Exemplary communication, analytical and organizational skills;

• Ability to work effectively in a team environment;

• In-depth experience designing, installing, and troubleshooting Ciena DWDM 3500/5200/6500/CPL/Waveservers hardware;

• Detailed knowledge of fiber optics and testing of fiber;

• Proficiency in using OTDR equipment to characterize fiber and evaluate fiber traces;

• Proficiency in the installation and support of DC cabling and power rectifiers.

Duties Description Under the direction of an Information Technology Specialist 4 SG25 within the Chief Operations Office Networks/Telecommunications Wide Area Network team, the Project Assistant will be responsible for, but not limited to, the following duties:

• Design, coordinate and implement the Ciena DWDM backbone, providing transport and connectivity for NYS;

• Review agency network connectivity and access requirements;

• Design, coordinate, implement, and troubleshoot DWDM ring supporting NYS datacenters;

• Troubleshoot DWDM outages, including physical plant, hardware, and software;

• Perform evaluations on software/hardware intended to be added or updated within the ITS WAN infrastructure to ensure network continuity/compatibility;

• Perform software upgrades on WAN hardware to keep devices in compliance for vendor support;

• Provide Tier 3 technical support, analysis & troubleshooting for ITS staff, customers and their business partners, including off-shift support as required;

• Responsible for DWDM portion of design and implementation of all enterprise network projects (ie: UniteNY, Enterprise Wireless, Network Convergence, New York eXchange NYX, Datacenter Consolidation, T1 migration, etc.);

• Work with NOC staff to update procedures and tools to ensure proper 24/7/365 support of DWDM infrastructure;

• Keep network documentation updated and accurate: Visio diagrams, operational procedures, training manuals, network templates, etc.;

• Make recommendations that fix current network design flaws and allow for growth. Provide in-depth analysis on network data captures;

• Use all available network tools to provide exceptional support/service to fulfill customer requirements.

Additional Comments Approval to fill this position is pending with Division of the Budget (DOB). Background check and fingerprinting are required.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.recruitment@its.ny.gov

Address

Street Empire State Plaza, Swan Street Building, Core 4

PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply, please submit a resume and cover letter indicating that you are applying for the Project Assistant (Wide Area Network) Ref: #18677. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required to confirm your eligibility.