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Review Vacancy

Date Posted 11/08/19

Applications Due11/25/19

Vacancy ID75924

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Spanish Language) Hourly - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.61 to $17.61 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus

Building 12, Room 284

City Albany

StateNY

Zip Code12240

Minimum Qualifications Minimum Qualifications:

60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR

a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*

*For the purposes of this examination, customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Duties Description Standard Duties:

As a Senior Employment Security Clerk (Spanish Language) assigned to DOL’s Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers’ inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. You would be expected to perform these duties in both English and Spanish.

Additional Comments Conditions of Employment: To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing and reading Spanish at a level that will ensure your ability to perform the duties of the position.

Some positions may require additional credentials or a background check to verify your identity.

Name Tina Pan

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Department of Labor

State Office Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #75924 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.

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