Review Vacancy
AgencyGeneral Services, Office of
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $42986 to $71980 Annually
Appointment Type Contingent Permanent
Minimum Qualifications STATE EMPLOYEES:
Office of General Services employees who have permanent, contingent-permanent or 55 b/c status as a BSC Analyst 1 and are interested in reassignment; OR current New York State employees with one year or more of permanent, contingent-permanent or 55 b/c status as a BSC Analyst 1; OR current New York State employees with one year or more of permanent, contingent-permanent or 55b/c service in a position at SG-13 or above and eligible for transfer under section 52.6, 70.1, or 70.4 of the Civil Service Law. *
OR
Individuals with current standing on the Professional Career Opportunity (PCO) eligible list with the score of 100 or above are encouraged to apply. *
*Successful completion of a two-year traineeship leads to appointment as a BSC Analyst 1, SG-18.
NOTE: This vacancy posting is for the purposes of notifying individuals about transfer opportunities. Employees reachable on the Civil Service eligible list will be/have been canvassed and should not respond to this posting. If you are on the eligible list and not reachable, you may be eligible for transfer. You are encouraged to access GOT-IT on the Civil Service website (www.cs.ny.gov) where comprehensive lists of titles approved for transfer to a BSC Analyst 1, BSC Analyst Trainee 1 and BSC Analyst Trainee 2 are available.
GENERAL PUBLIC:
Candidates who are currently 55b/c eligible AND possess a bachelor’s degree are encouraged to apply for this position. If you qualify using this method you are required to provide us with your current letter of eligibility from Civil Service along with your resume and a copy of your transcript or degree.
OR
Individuals with current standing on the Professional Career Opportunity (PCO) eligible list with the score of 100 or above are encouraged to apply.
Duties Description The incumbent will perform a wide range of professional duties within the Accounts Payable, Purchasing or Travel & Expense service lines of the Business Services Center (BSC) to support the BSC’s core mission. Duties may include, but are not limited to, the following:
• Responsible for the work performed by the staff within an assigned service line, coaching and directing staff in the performance of their day to day duties.
• Disseminating technical assistance to staff engaged in assisting customers, agencies, and their vendors; overseeing the most difficult and complex issues.
• Maintaining a comprehensive understanding of various BSC systems, such as SFS and FileNet, including the ability to run reports.
• Maintaining a comprehensive understanding of laws, rules and regulations as appropriate for your service line, and how to effectively apply them in diverse situations.
• Monitoring performance metrics, evaluating and developing corrective measures when necessary.
• Providing support and advice to the entire unit on the most complicated requests.
• Conducting both written and telephone communications and preparing correspondence to customers, vendors, program administrators and others regarding requesting information, the giving of assistance or advice, and the answering of questions.
• Providing guidance, technical assistance and training to customer agencies and/or vendors to facilitate the appropriate processes, ensuring all control requirements are met.
• Developing and implementing Standard Work protocols in your unit and soliciting feedback from staff on necessary changes and improvements.
• Leading and participating in team huddles and sharing your ideas and insights with staff.
• Incorporating lean principles across all work and following the WILO (Week in the Life Of) schedule and performing all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
• Interacting with customers (telephone, email, in person) in a respectful, helpful manner, and actively listening to issues and guide them through appropriate solutions.
• Taking a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources/JV/Various
Email Address HRResumes@ogs.ny.gov
Address
Street NYS Office of General Services, HRM
31st Floor Corning Tower, Empire State Plaza
Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Position Title & Vacancy ID number for which you are applying.