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Review Vacancy

Date Posted 03/20/20

Applications Due04/03/20

Vacancy ID80203

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.61 to $17.61 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Variable

Hours Per Week 37.5

Workday

From 7:30 AM

To 8 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address New York State Department of Labor

State Office Campus, Builing 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications Minimum Qualifications:

- A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service* OR

- Three years full-time work experience, one of which must be in customer service.

Work experience must include typing/keyboarding experience.

*For the purposes of this employment, customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include call center agent, receptionist, data entry clerk, customer service representative, sales representative providing information, bank officer, or telemarketer.

Duties Description Standard Duties:

As a Senior Employment Security Clerk assigned to New York State Department of Labor (DOL)’s Unemployment Insurance (UI) Telephone Claims Center, you would:

- Instruct customers on the requirements and methods of certifying for benefits including the consequences of failure to certify
- Process claims and make appropriate determinations
- Ensure that the customer understands the criteria for alternative methods of becoming entitled to benefits
- Interact with other offices and governmental agencies to obtain information that may affect customer eligibility
- Provide information regarding the hearing process so customers understand their due-process rights; and explain penalties and forfeitures of benefits
- Respond to business inquiries or complaints regarding UI benefit claims
- Work under the pressure of continuous public contact

As a Senior Employment Security Clerk assigned to New York State Department of Labor (DOL)’s Contact Center, you would:

- Answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs
- Log inquiries and keep track of their status in order to ensure timely response and customer satisfaction
- Provide high quality customer service
- Use computer terminals for input and retrieval of information

Additional Comments Please note: these positions are in-person, located in high volume call-centers and are not available for working remotely at this time.

Hours and schedule will vary.

Some positions may require additional credentials or a background check to verify your identity.

Name Personnel

Telephone 518-457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.temphire@labor.ny.gov

Address

Street New York State Department of Labor

State Office Campus Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position interested applicants should email a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.temphire@labor.ny.gov. Please include the title, location, and vacancy ID #80203 you are applying for in the subject line of your email. Failure to do so may result in the delay of processing your application.

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