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Review Vacancy

Date Posted 07/09/20

Applications Due07/23/20

Vacancy ID82089

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Buffalo

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.61 to $17.61 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Erie

Street Address 290 Main Street

City Buffalo

StateNY

Zip Code14202

Minimum Qualifications MINIMUM QUALIFICATIONS:

60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*

*For the purposes of this position, customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk assigned to the Unemployment Insurance Appeal Board, you would perform a variety of functions related to the processing of unemployment insurance hearings and appeals. Duties include answering telephone queries from parties to cases, signing in parties to hearings; scheduling hearings for judicial staff and administrative duties associated with the tracking and use of interpreters in a timely fashion.

Additional Comments

Some positions may require additional credentials or a background check to verify your identity.

Name Kristen Symonds

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street New York State Department of Labor

Harriman State Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position interested applicants should email a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.temphire@labor.ny.gov. Please include the title, location, and vacancy ID # 82089 you are applying for in the subject line of your email. Failure to do so may result in the delay of processing your application.

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