Review Vacancy
TitleSenior Employment Security Clerk (Hourly) - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.61 to $17.61 Hourly
Minimum Qualifications MINIMUM QUALIFICATIONS
Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
*Customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description STANDARD DUTIES:
The Senior Employment Security Clerk will:
• serve as a central point for disseminating general information and is responsible for handling all in-bound calls on a continuous basis;
• perform a variety of functions related to the processing and review of contracts;
• manage correspondence, preparing documents for imaging and updating files and records;
• assist with various office functions.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evening and/or out-stationed assignments.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
State Office Campus Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID# 83329 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.