State Office Campus, Building 12
Minimum Qualifications MINIMUM QUALIFICATIONS:
70.1 TRANSFER QUALIFICATIONS: One year of permanent, contingent-permanent, or 55b/c service in a title Grade 07 or higher determined to be similar by Civil Service.
Note: For 70.1 transfers, a comprehensive list of titles approved for transfers is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
This position may be designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/55c letter when applying.
PROVISIONAL QUALIFICATIONS: One year of permanent, contingent-permanent, or 55b/c service in a clerical or keyboarding title Grade 5 or higher.
Candidates who meet the Open-Competitive minimum qualifications below:
1. 60 or more college semester credit hours AND one year of full-time work experience in customer service;*
2. A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*
*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
IMPORTANT: It is essential that you describe your qualifying education and experience as completely as possible on your resume and cover letter. Describe in detail the kind of service and information you provide to the general public.
The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.
NOTE: Your degree or high school diploma or equivalency diploma must have been awarded by a college, university, high school or educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree or high school diploma was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.
Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders
Duties Description STANDARD DUTIES:
The Senior Employment Security Clerk will:
• Accept and process both original and continued claims for Unemployment Insurance;
• Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits;
• Instruct claimants on the requirements and methods of certifying for benefits;
• Determine the need for further fact-finding and place claims on hold pending further investigation;
• Work a variety of reports;
• Provide excellent customer service and decrease flow-out.
Additional Comments Please Note: Positions in the Unemployment Insurance Division may be in-person, remote, or partially remote and partially in-person. Remote employees will be required to report in-person if directed. Positions may be subject to mandatory and/or voluntary overtime, which may include evening and weekend hours. Shift start times may vary based on operational need.
Fingerprinting/Background Check: Some positions may require a fingerprint/background check. If the position you applied for requires fingerprinting, you will be advised at the time of your interview. There is no cost to candidates, fingerprinting fees are paid for by the Department of Labor. Candidates being considered for appointment will be provided a pre-paid code and instructions after the interview.
• All candidates applying using Provisional Qualifications must submit the following to labor.sm.personnel.UIhire@labor.ny.gov:
• A cover letter
• A copy of your resume in Word or PDF format which clearly indicates how you meet the experience requirements above for the position.
• Proof of your educational credentials (unofficial transcripts, equivalency documentation, and/or copy of your degree)
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.UIhire@labor.ny.gov. Please include the title, location and vacancy ID #85728 for which you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.