Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Review Vacancy

Date Posted 04/28/21

Applications Due05/12/21

Vacancy ID86335

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 1 - Item #07156(2)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $45455 to $58028 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 7 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications Interested candidates must be reachable on the Information Technology Specialist 1, G-14, Civil Service eligible list OR must be eligible to transfer under Section 70.1, 70.4 or 52.6 of the Civil Service Law.

70.1 Transfer:

To be eligible to transfer under Section 70.1 of the Civil Service Law, an individual must have one year of permanent competitive service as an Information Processing Trainer or Information Technology Assistant.

70.4 Transfer:

To be eligible to transfer under Section 70.4 of the Civil Service Law, an individual must have a current standing on the Civil Service Information Technology Specialist 1 eligible list database and have at least one year of permanent competitive service in a title that is allocated to a salary grade 12 or above.

Duties Description Duties Description

· Respond to requests for service or reported incidents of computer related issues.

· Evaluate and diagnose problems.

· Install hardware and software on PC’s and laptops as required.

· Utilize remote access to resolve virtual private network issues.

· Route incident to appropriate technical group for resolution when first call resolution is not possible.

· Collect information on software/hardware to be supported.

· Collect information from customer on issue that is being reported.

· Create and edit technical and procedural documentation.

· Prepare documentation to be used during service desk calls.

· Implement documentation within service desk software.

Additional Comments Knowledge, Skills, and Abilities

· Demonstrated coursework with operating systems (2 to 4 credit hours).

· Demonstrated experience with provision of user training related to computer software/hardware (3 months to less than 1 year).

· Demonstrated help desk experience (3 months to less than 1 year).

· Demonstrated experience with technical writing (3 months to less than 1 year).

· Demonstrated experience with Microsoft Active Directory.

· Demonstrated experience with Mac and Windows OS.

· Demonstrated experience with ServiceNow incident tracking.

· Demonstrated experience with Microsoft Office 365.

· Demonstrated ability to use past experience, documentation and incidents to solve problems with minimal supervision.

· Demonstrated ability to put forth possible solutions to resolve customer problems and be able to explain how they arrived at the solution.

· Demonstrated experience with Microsoft Active Directory.

· Demonstrated experience with Mac and Windows OS.

· Demonstrated experience with ServiceNow incident tracking.

· Demonstrated experience with Microsoft Office 365.

· Demonstrated ability to use past experience, documentation and incidents to solve problems with minimal supervision.

· Demonstrated ability to put forth possible solutions to resolve customer problems and be able to explain how they arrived at the solution.

Some positions may require additional credentials or a background check to verify your identity.

Name Manu Priya Minocha

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street 110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than May 12, 2021. Please reference Item 07156(2)-GOER-MPM when responding.

When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.

Printable Version