Review Vacancy
TitleSenior Employment Security Clerk (Hourly) - Menands
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitOSU - Operational Services Unit (CSEA)
Salary RangeFrom $17.96 to $17.96 Hourly
Minimum Qualifications MINIMUM QUALIFICATIONS:
60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*
*For the purposes of this position, customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Preferred Qualifications:
Customer service experience, Microsoft applications, and/or clerical experience. Ability to initiate and maintain relationships across a diverse set of stakeholders.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk assigned to the Unemployment Insurance Appeal Board, you would perform a variety of administrative support functions for the Unemployment Insurance hearing office. Duties include but are not limited to photocopying case files; communicating with hearing parties including processing of hearing notices and decisions; answering telephone queries from parties to cases, signing in parties to hearings; scheduling hearings for judicial staff and administrative duties associated with the tracking and use of interpreters in a timely fashion.
Additional Comments Workday hours: 8:00 a.m. – 4:00 p.m. OR 9:00 a.m. – 5:00 p.m.
Some positions may require additional credentials or a background check to verify your identity.
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street NYS Department of Labor
State Office Campus, Building 12, Room 561
Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID# 87398 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.