Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 06/01/21

Applications Due06/15/21

Vacancy ID87398

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Menands

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitOSU - Operational Services Unit (CSEA)

Salary RangeFrom $17.96 to $17.96 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 80 Broadway

City Menands

StateNY

Zip Code12204

Minimum Qualifications MINIMUM QUALIFICATIONS:
60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*

*For the purposes of this position, customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Preferred Qualifications:

Customer service experience, Microsoft applications, and/or clerical experience. Ability to initiate and maintain relationships across a diverse set of stakeholders.

Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk assigned to the Unemployment Insurance Appeal Board, you would perform a variety of administrative support functions for the Unemployment Insurance hearing office. Duties include but are not limited to photocopying case files; communicating with hearing parties including processing of hearing notices and decisions; answering telephone queries from parties to cases, signing in parties to hearings; scheduling hearings for judicial staff and administrative duties associated with the tracking and use of interpreters in a timely fashion.

Additional Comments Workday hours: 8:00 a.m. – 4:00 p.m. OR 9:00 a.m. – 5:00 p.m.

Some positions may require additional credentials or a background check to verify your identity.

Name Robert Stager

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Department of Labor

State Office Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID# 87398 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.

Printable Version