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Review Vacancy

Date Posted 06/11/21

Applications Due06/25/21

Vacancy ID87655

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 2 - Item# 00649

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $56604 to $71980 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 7 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications Interested candidates must currently be on the Information Technology Specialist 2 eligible list OR be eligible to transfer under Section 52.6 of the Civil Service Law.

52.6 Transfer:

Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 16 or higher.

Duties Description · Provide customer support for Microsoft Outlook, Calendaring and Teams.

· Create and maintain shared mailboxes, distribution lists, Office 365 groups, Teams and SharePoint sites.

· Provide support assistance to any project involving an Office 365 product.

· Assist customers with all Office 365 applications including, but not limited to: Planner, Forms, Lists, Bookings, Power Apps, Power Automate, and Power BI.

· Assist on requests filed by Computer Security Incident Response Team (CSIRT).

· Prepare reports using Office 365 Administration Center, as requested.

· Document and/or test upgrades and new features as they become available in Office 365.

· Maintain and troubleshoot RightFax.

· Monitor ServiceNow incidents and requests to ensure they are worked on and closed in a timely manner.

· Work on the Office 365 project team in rolling out future phases, such as: SharePoint, OneDrive for Business, Intune, and/or Azure Active Directory.

· Provide on-call coverage for the e-Collaboration team, handling issues that arise outside of regular business hours.

· Collect information on existing and new application features.

· Prepare documents for various technical and non-technical customers.

· Update documentation as needed.

Additional Comments Knowledge, Skills, and Abilities

· Computer related Associate’s degree.

· Demonstrated coursework in Computer Architecture (2 to 4 credit hours).

· Demonstrated coursework in Distributed Systems (2 to 4 credit hours).

· Demonstrated experience with Microsoft Outlook (3 months to less than 1 year).

· Demonstrated experience with Microsoft Active Directory (3 months to less than 1 year).

Some positions may require additional credentials or a background check to verify your identity.

Name Manu Priya Minocha

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street Office of Human Resources

110 State Street

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than June 25, 2021. Please reference Item #00649-GOER-MPM when responding.

When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.

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