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Review Vacancy

Date Posted 10/15/21

Applications Due10/29/21

Vacancy ID92860

AgencyAging, Office for the

TitleAging Services Representative

Occupational CategoryHealth Care, Human/Social Services

Salary Grade21

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $70094 to $88877 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 25%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 2 Empire State Plaza

City Albany


Zip Code12223

Minimum Qualifications
Current New York State employee with permanent, contingent-permanent, or 55b/c service as an Aging Services Representative and interested in reassignment; OR current New York State employee with one year or more of permanent, contingent-permanent, or 55b/c service as an Aging Services Representative.

NOTE: This vacancy posting is for the purposes of notifying individuals about transfer opportunities. Employees on the Civil Service eligible list will be considered and should not respond to this posting. If you are on the eligible list and not reachable, you may be eligible for transfer. You are encouraged to access GOT-IT on the Civil Service website ( to determine transfer eligibility or contact OGS Human Resources for your transfer options.

Seven years of professional level experience in an agency that provides programs and services primarily for older adults, with at least three years of this experience having been an administrator, manager, or coordinator of a program or service for older adults.

Substitutions: A bachelor's degree in an appropriate human services field may be substituted for four years of general experience. A master's degree in an appropriate human services field may be substituted for one additional year of the required administrator, manager, or coordinator experience.

Appropriate degrees include, but are not limited to, the following human services fields: gerontology, health administration, non-profit administration, public administration, social work, family development, community services, case management, and counseling.

Examples of qualifying programs and services for older adults may include: nutrition programs for older adults, case management for older adults, social older adult day care programs, employment services for older adults, transportation services for older adults, legal counseling and assistance services for older adults, health insurance information and counseling services for older adults, family caregiver support programs, Meals on Wheels Program, nursing home care, or older adult home care.

Administrator, manager, or coordinator of a program or service is defined as having responsibility for directing, organizing, and controlling the program and/or supervising the professional staff who directly run the program. Please note that providing direct services as a professional for a program assisting older adults is NOT considered qualifying experience.

Individuals who are 55b/c eligible who meet the qualifications listed above may apply to this posting. If interested in this position and applying using your 55b/c status, you must provide a copy of your current 55b/c eligibility letter. If this is not provided with your resume, you will not be considered for this position.

Duties Description
Duties may include, but not be limited to the following:
• Assist in providing comprehensive information, education, counseling, and assistance to the state’s older adults and individuals with disabilities through the Health Insurance Information Counseling and Assistance Program (HIICAP), the state health insurance assistance program.
• Provide technical assistance to the Area Agencies on Aging (AAAs) to support their role in advising Medicare beneficiaries on Medicare, Medigap, Managed Care, Medicare claims, prescription drug programs such as Medicare Part D, Elderly Pharmaceutical Insurance Coverage (EPIC), Low Income Subsidy, Medicare Savings Program, and other health insurance programs.
• Assist with developing and managing contracts with entities responsible for assisting Medicare beneficiaries and work with contractors who are responsible for providing counselor training.
• Assist with developing grants and writing reports required for state and federal partners.
• Interact regularly and work collaboratively with other New York State Office for the Aging (NYSOFA) staff, as well as staff from other programs and state agencies on HIICAP related tasks including:

o Provide comprehensive information, education, counseling, and assistance to the state’s older adults and individuals with disabilities, especially for complex cases referred to NYSOFA.
o Provide written and verbal programmatic technical assistance on Medicare and other health insurance programs to the AAAs and their subcontractors.
o Assist with the provision of training to locally based HIICAP coordinators, counselors, and volunteers, as well as to Managed Care Consumer Assistance Program (MCCAP) counselors, to ensure that current Medicare information is provided, including any information and/or training related to specific grant initiatives (e.g., Medicare Improvements for Patients and Providers Act (MIPPA)and the Fully Integrated Duals Advantage for Individuals with Developmental Disabilities (FIDA-IDD) Plan.
o Conduct presentations for older adults, community-based organizations, and other stakeholders to inform them about various Medicare, Medigap and other health insurance program benefits and coverage.
o Conduct field visits to monitor the efforts of the local HIICAP programs and MCCAP agencies.
o Provide detailed direction to local program administrators and directors on Medicare and other health insurance program benefits.
o Develop technical assistance, policy, and other guidance documents on HIICAP policy including Program Instructions (PIs) and Informational Memorandums (IMs).
o Develop and review HIICAP, MCCAP, and other technical assistance grant applications required for federal and state narrative reports.
o Review reports submitted by local programs and contractors.
o Monitor and provide technical assistance to local programs and contractors to ensure compliance with project deliverables and the requirements of the SHIP Tracking and Reporting System (STARS), a web-based data system administered by the Administration for Community Living (ACL).
o Prepare written communications and reports identifying program strengths and/or deficiencies and advise on corrective action plans and/or areas for improvement.
o Respond to verbal and written inquiries from Medicare beneficiaries who have questions and/or issues with their Medicare and/or Medicaid coverage.
o Educate NYSOFA staff on HIICAP activities and identify opportunities to support the objectives of HIICAP and other programs within the agency.
o Participate in intra-divisional and interdivisional workgroups and meetings as assigned.
o Provide training and mentoring to the Program Reporting Analyst and other program staff as assigned.
o Serve as a support to the SHIP Director and Data Analyst for the management of the HIICAP program data and reporting systems.
o Provide technical assistance related to the HIICAP workflow path of the Statewide Client Data System and act as the HIICAP program lead interfacing with both internal NYSOFA staff (core team) and representatives from the vendor (Peer Place).
o Register, attend, and successfully complete certified on-line courses for the National Incident Management System (NIMS) as needed.
o Participate in and complete training related to NYSOFA’s Disaster Preparedness Plan.
o Travel to emergency management disaster sites as needed to assist with disaster recovery activities and efforts.

Operational Needs: Travel is required, some of which may be overnight.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/KP

Telephone 518-473-5282

Fax 518-486-1631

Email Address


Street NYS Office of General Services, HRM 31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242


Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Position Title & Vacancy ID number for which you are applying.

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