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Review Vacancy

Date Posted 10/18/21

Applications Due11/08/21

Vacancy ID92950

AgencyEducation Department, State

TitleInformation Technology Specialist 3, Box PIMS-526/51810

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $77770 to $98372 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Office of Performance Improvement and Management Services

Office of Information Technology Services

City Albany

StateNY

Zip Code12234

Minimum Qualifications MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 3.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for Information Technology Specialist 3. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in any of the following titles: Chief Computer Operator, Information Technology Specialist 3 (Data Communications), Information Technology Specialist 3 (Database), Information Technology Specialist 3 (Systems Programming), Information Technology Specialist 4, Information Technology Specialist 4 (Operations) or Mapping Technologist 3.

Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-16 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.

55b/c Appointment: This position is eligible for 55b/c designation and is subject to verification of applicant eligibility. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter.


Duties Description The New York State Education Department’s (NYSED) Performance Improvement Management Services is seeking candidates for an Information Technology Specialist 3 position in the Office of Information Technology Services (ITS). The incumbent of this position will supervise NYSED’s ITS Help Desk and Training Unit in the Automation Support Center (ASC), which provides end-user microcomputer services. Duties of this position include, but are not limited to, the following:

• Oversee the day-to-day operations of the ITS Help Desk and Training Unit and its staff;
• Provide direction to staff in the development of plans and schedules for reviewing and testing new products;
• Develop staff skills to support the functions of the ITS Help Desk and Training Unit, including customer service skills and classroom training skills;
• Serve as Level 3 advanced support for complex technical hardware, software, and network problems, and devise solutions that meet customers’ needs;
• Establish work processes, maintain a knowledgebase, and collaborate with other ASC staff to resolve technology problems;
• Create and present classroom training and training materials associated with NYSED supported software;
• Utilize Microsoft Endpoint Configuration Manager for desktop management;
• Troubleshoot domain account issues using Microsoft Active Directory;
• Utilize call tracking software and identify areas for improvement; and
• Serve as a team leader on various projects analyzing new software versions, hardware, and Help Desk and Training Unit procedures.



Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent appointment. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and/or work history will be required at the time of interview for all candidates.

*Leads to a maximum salary of $98,372 based on annual performance advances.

APPLICATION: Qualified candidates should send a resume and letter of interest by November 8, 2021 to omsjobs@nysed.gov (email submissions are preferred). You must include the Box number (PIMS-526/51810) of the position in the subject line of your email and cover letter to ensure receipt of your application. In order to qualify for the position, when you have current or prior New York State employment, you may be contacted by NYSED Personnel for your social security number to confirm your State employment history.

Some positions may require additional credentials or a background check to verify your identity.

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address OMSJOBS@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

 

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by November 8, 2021 to omsjobs@nysed.gov (email submissions are preferred). You must include the Box number (PIMS-526/51810) of the position in the subject line of your email and cover letter to ensure receipt of your application. In order to qualify for the position, when you have current or prior New York State employment, you may be contacted by NYSED Personnel for your social security number to confirm your State employment history.

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