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Review Vacancy

Date Posted 10/18/21

Applications Due01/18/22

Vacancy ID92952

AgencyGeneral Services, Office of

TitleBSC Representative 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $41953 to $51410 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus, Building #5

City Albany

StateNY

Zip Code12226

Minimum Qualifications CURRENT STATE EMPLOYEES:
Current New York State employee with one year or more of permanent, contingent-permanent or 55b/c service as a BSC Representative 1; OR current New York State employee with one year or more of permanent, contingent-permanent or 55b/c service in a position allocated to a Grade 9 or above and eligible for transfer under Section 70.1 of the Civil Service Law.

NOTE: This vacancy posting is for the purposes of notifying individuals about transfer opportunities. Employees reachable on the Civil Service eligible list will be considered and should not respond to this posting. If you are on the eligible list and not reachable, you may be eligible for transfer. You are encouraged to access GOT-IT on the Civil Service website (www.cs.ny.gov) to determine transfer eligibility or contact OGS Human Resources for your transfer options.

GENERAL PUBLIC AND STATE EMPLOYEES:
Applicants who are currently 55 b/c eligible AND possess the minimum qualifications listed below are encouraged to apply for this position.

*If applying under this section please note you will need to submit a copy of your valid 55b/c approval letter from Civil Service along with your resume:

Either 1. three years of business or human resources office experience in one or more of the following:
- accounts payable
- accounts receivable and/or bookkeeping
- processing payroll transactions
- processing travel expense reports and/or reimbursements
- processing personnel, benefits and/or time and attendance transactions
- reviewing requisitions for purchase and initiating and processing purchase orders.

Or 2. 30 semester credit hours AND two years of business or human resources office experience in one or more of the following:

- accounts payable
- accounts receivable and/or bookkeeping
- processing payroll transactions
- processing travel expense reports and/or reimbursements
- processing personnel, benefits and/or time and attendance transactions
- reviewing requisitions for purchase and initiating and processing purchase orders.

Or 3. 60 semester credit hours AND one year of business or human resources office experience in one of more of the following:

- accounts payable
- accounts receivable and/or bookkeeping
- processing payroll transactions
- processing travel expense reports and/or reimbursements
- processing personnel, benefits and/or time and attendance transactions
- reviewing requisitions for purchase and initiating and processing purchase orders.

Duties Description The incumbent of this position will work primarily in one of the Business Services Center Finance, Human Resources or Support service lines and will be cross trained to temporarily be reassigned to another service area depending on workload demands. All service lines operate in a customer service-oriented environment using lean tools. Duties typical of this position include:

• Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
• Process service line specific transactions in accordance with standard work and the service line service level agreement.
• Act as a BSC Call Center Representative. Have a working knowledge of the BSC ticketing system.
• Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
• Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
• Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
• May lead daily “huddles” assign work to lower level processing staff, as needed.
• Collaborate with supervisors and participate in all LEAN activities.
• Consistently provide quality customer service to all BSC customers.

Additional Comments The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/JH

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

City 31st Floor Corning Tower, Empire State Plaza

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Position Title & Vacancy ID number for which you are applying.

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