Review Vacancy
AgencyState University of New York - Admin.
TitleLearning Management Systems Help Desk Analyst
Occupational CategoryOther Professional Careers
Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)
Salary RangeFrom $44500 to $45000 Annually
Minimum Qualifications Required Qualifications:
-Bachelor's degree in a related field or equivalent combination of education and experience
-Excellent verbal and written communication and professional telephone etiquette
-Minimum of six months technical support experience
-Web browsers knowledge - Chrome, Firefox, Edge, and Safari
-Desktop operating systems Microsoft Windows (Macintosh a plus)
-Application software - Microsoft Office (Word and Excel)
-Ability to work both independently and in a collaborative team setting
-Experience with online education
Preferred Qualifications
-Blackboard or Brightspace Learning Management Systems experience
-Customer Service experience
-HelpDesk or user-level technical support experience
-Instructional technology related to online education
-Knowledge of computer security software products
Duties Description The State University of New York (SUNY) System Administration located in Albany, New York, seeks applications for two positions as Learning Management Systems (LMS) HelpDesk Analysts within the SUNY Online office to provide technical and customer service support to SUNY staff, faculty, and students participating in online and blended learning courses at many SUNY colleges. The Help Desk office operates seven days a week including some holidays. These positions will require working weekday (mid-day to evening) hours and some weekend hours.
Duties will include communicating with prospective and current students, faculty, and campus staff by telephone, email or live chat to assist with navigation, settings issues, gathering information, and resolving issues related to online courses on a Learning Management System. Other related duties may include supporting other SUNY departments such as the Student Conduct Institute (SCI) for login and password issues and assisting with creating end-user documentation and tutorials for a knowledge base repository.
Additional Comments Salary: Commensurate with qualifications and experience. Excellent fringe benefits.
State Title: Staff Assistant (SL2).
State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov
Some positions may require additional credentials or a background check to verify your identity.
Name SUNY System Administration
Email Address james.nicosia@suny.edu
Address
Notes on ApplyingInterested candidates are invited to apply online. The review of applications will begin immediately and continue until the position is filled.
http://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=141276