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Review Vacancy

Date Posted 11/07/18

Applications Due11/13/18

Vacancy ID61374

AgencyInformation Technology Services, Office of

TitleProgram Associate (Computer Systems Support Specialist), ref#61374

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $0 to $53000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Albany

City Albany


Zip Code12223

Minimum Qualifications Preferred candidates will possess at least an Associate's degree in Computer Science, Information Science, or equivalent, or have commensurate experience in a related IT area.

Duties Description New York State is looking for a dynamic individual to become part of our computer support team. The position will be part of a team responsible for the IT operations for 200 employees.

The successful candidate will be responsible for:
-Assisting with MS Office help desk calls;
-Scheduling and administering video conferences;
-Configuring, troubleshooting & maintaining Blackberry, iPhone and mobile devices;
-Installing and maintaining desktop PC's & laptops;
-Conducting general hardware troubleshooting, and maintenance of the hardware inventory system;
-Contributing to special projects, including but not limited to: website creation, MS Exchange configuration and maintenance, maintenance and analysis of software package features and capabilities, as required.

Additional Comments Occasional travel to NYC and off-hours coverage will be required.

This position will require fingerprinting and background check.

Some positions may require additional credentials or a background check to verify your identity.

Name NYS Computer Support Team



Email Address


Street Empire State Plaza

City Albany

State NY

Zip Code 12223


Notes on ApplyingPlease submit a clear, concise cover letter and resume by November 16, 2018. Please describe how you meet the preferred qualification and indicate that you are applying for Computer Systems Support Specialist, ID 61374.

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